Thought Leadership

Ten Steps in Evaluating a Life Sciences Contact Center

In today’s new marketplace, many biopharma companies are moving forward a fully integrated, highly customized, multichannel message delivery mix instead of limiting their efforts to just siloed field sales team. This multichannel message delivery approach typically involves a field sales team plus some combination of personal and non-personal message delivery channels, and often includes inside teams of sales and/or service representatives.

Ten Steps in Evaluating a Life Sciences Contact Center





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